Refund Policy

1. Request window

You may request a refund within 14 calendar days after a paid credit purchase by emailing support@companysweeper.com. Include the purchasing email address, transaction or receipt reference, purchase date, and reason for the request.

Nothing in this policy limits refunds, withdrawals, remedies, or other rights that cannot be excluded under applicable consumer law.

2. When a refund is available

• Unused pack: a pack that has not been used is eligible for a full refund when requested within the 14-day window.
• Partly used pack: after reviewing the purchase and subsequent credit usage, we may provide a proportional refund for the approved unused portion within the 14-day window.
• Duplicate or incorrect charge: contact us promptly; verified duplicate or incorrect charges will be corrected or refunded.
• Material service failure: if a paid feature fails and the reserved feature credits are not automatically restored, we will first restore the credits and, where appropriate, provide a refund or other remedy.
• Required by law: we will provide any refund or remedy required by applicable law.

3. Credits already used

Except where law requires otherwise or the service was materially defective, credits consumed by completed Discover searches or Investigate reports after a purchase are not refundable. Think browsing does not consume credits.

Free and purchased credits form one available usage balance; they are not displayed or spent as separate buckets. When a monetary refund is approved, CompanySweeper records a corresponding immutable adjustment and removes the approved number of credits from the available balance, stopping at zero. If the approved adjustment is greater than the available balance, new paid research may be paused while the difference is reviewed. We do not silently edit the original purchase record.

4. How refunds are processed

Our authorized payment provider acts as merchant of record and returns approved refunds to the original payment method. The provider may ask for additional transaction details. The time for funds to appear depends on the payment method and bank and may take several business days.

You may also use the support route shown on your receipt. Please contact support before initiating a chargeback so we have an opportunity to investigate and resolve the issue.

5. In-product credit restorations

A credit restoration after a failed CompanySweeper research run is not a monetary refund. It returns the feature credits reserved for work that did not complete. The product is designed to apply that restoration once even if a request is retried.

6. Changes and contact

We may update this policy before paid launch or when the offer, law, or payment process changes. The policy shown at the time of purchase applies unless a later policy or applicable law gives you greater rights.

Questions and refund requests: support@companysweeper.com.